Refund policy

REFUND POLICY

Your happiness is the whole point of Peanut Whey. If something isn't right, we'll make it right.

Satisfaction guarantee (30 days). If you don't love your Peanut Whey, contact us within 30 days of delivery at peanutwhey@gmail.com and we'll refund or replace your order — your choice. For food-safety reasons, opened jars never need to be shipped back.

Damaged or incorrect orders. If your order arrives damaged, broken, or wrong, contact us within 7 days of delivery (a photo helps) and we'll send a replacement or refund you in full, including shipping.

Unopened items. Unopened, sealed jars may be returned within 30 days of delivery. Contact us first at peanutwhey@gmail.com for the return address — return shipping is at your cost. Refunds are issued to your original payment method once your return arrives back to us.

Subscriptions. You can skip, pause, or cancel your subscription anytime from your account — no fees, no lock-in. If a subscription order has already shipped and you meant to cancel, the 30-day satisfaction guarantee above still applies.

Refunds are processed to the original payment method and typically appear within 5–10 business days after approval. Original shipping charges are non-refundable except when the error or damage was on our end.